Volunteer Coordinator Position Description

Responsible to: Executive Director  

Hours:

This position is a permanent, full-time, 40+ hours per week, on-site in the FIA Office located in Hackensack, MN during open office hours 8 am to 4:30 pm M-F (with travel throughout Cass County). Occasional evening/weekend work to support program/events.

Position Summary

This position is responsible for managing, strengthening, and growing our volunteer-driven programs that serve seniors and caregivers throughout Cass County. This position is based in Hackensack, MN.

In addition, this position has a team member role to actively and constructively participate in program development and donor relations.

Volunteers are the foundation of Faith in Action for Cass County’s work. The Volunteer Coordinator plays a vital role in recruiting, training, scheduling, and supporting a dedicated team of volunteers to provide essential client services—from transportation and errands to friendly visits and home support—that help our neighbors age in place with dignity.

Key Responsibilities

Volunteer Recruitment & Engagement

• Develop and implement outreach strategies to recruit volunteers through churches, community groups, events, social media, and word of mouth.
• Represent Faith in Action for Cass County at local fairs, service clubs, and outreach events to promote volunteer opportunities.
• Build relationships with community partners and stakeholders to expand volunteer pipelines.
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Training & Support

• Lead orientations and provide ongoing training for volunteers.
• Ensure volunteers understand their roles, responsibilities, and how to serve with safety and empathy.
• Offer regular check-ins and support to foster a connected and positive volunteer experience.

Volunteer Management: Intake, Scheduling & Coordination

• Maintain regular communication with volunteers to ensure their satisfaction and update volunteer records as needed.
• Conduct thorough initial volunteer assessments including background checks, and follow-ups to determine eligibility and appropriateness for the work.
• Resolve issues and conflicts with volunteers who do not follow appropriate FIACC protocols as outlined in the training materials and volunteer handbooks, escalating to the Executive Director when necessary.
• Coordinate with Client Services Coordinator to maintain accurate volunteer schedules and track volunteer delivery of those services.
• Enter and update data on all volunteer demographics, interests, and service activities in the volunteer management system.
• Use scheduling software and internal systems to manage volunteer communications.

Volunteer Appreciation & Retention

• Coordinate recognition events, thank-you efforts, and volunteer milestones.
• Cultivate a culture of appreciation and community among the volunteer base.
• Encourage ongoing engagement and leadership among experienced volunteers.

Administration

• Maintain complete and accurate records of volunteer hours, demographics, and activities.
  

Program Support

• Generate regular reports for staff, board members, and funders as needed.
• Analyze data to identify trends, gaps, and areas for program improvement.
• Work collaboratively with staff to evaluate and strengthen the volunteer program to meet evolving community needs, to include speaking to Aging Resource needs and/or Dementia issues.
• Participate in Community Outreach activities that support the mission and objectives of the organization (ex. National Night Out, Memory Café, etc.).
• Actively support the Volunteer Committee by attending as a member of the committee.
• With the direction of the Executive Director, design and maintain the Faith in Action website.
• Assist the Fundraising Committee with fundraising events as requested.
• Responsible for client data management involving completion and recording of in-home new client assessments and annual reassessments.

Qualifications

• Strong interpersonal and communication skills, with a welcoming and encouraging approach.
• Excellent organizational skills and attention to detail.
• Proficient in the use of computers required including Word, Excel, PowerPoint and Outlook with preference to previous experience in volunteer coordination, community outreach, human services, or nonprofit work preferred.
• Proficient with technology, including Microsoft Office and volunteer scheduling/data platforms.
• Ability to work independently with minimal supervision in a close-knit small team environment.
• Flexibility to attend occasional evening or weekend events for program support.
• Associate’s degree in a related field or equivalent relevant experience with non-profits desired.
• Senior Care Certifications and/or Training, required by our grants when conducting audits, is strongly preferred. There can be a grace period of 6 to 12 months to achieve such certifications during the first year of employment.
• Valid driver's license and reliable transportation required.

Skills & Competencies

A successful Volunteer Coordinator combines strong organizational, interpersonal, and communication skills to recruit, support, and retain volunteers while advancing the mission of the organization.

Communication Skills

• Clear, respectful verbal and written communication
• Active listening and empathy
• Ability to give instructions and feedback effectively

Organizational Skills

• Coordinating multiple activities and tasks simultaneously
• Attention to detail, time management, setting priorities

Interpersonal and Relationship-Building Skills

• Building rapport with volunteers, clients, and staff
• Handling conflicts or concerns diplomatically
• Creating a welcoming and inclusive environment, with a positive attitude

Recruitment and Retention

• Designing and implementing volunteer recruitment strategies
• Conducting new volunteer orientations and ongoing volunteer training
• Keeping volunteers engaged and recognized for their contributions

Data Management and Record Keeping

• Entering and maintaining accurate volunteer records
• Tracking service hours, demographics, and assignments
• Using volunteer management software or databases

Problem-Solving and Adaptability

• Responding calmly and efficiently to unexpected issues
• Adjusting to changes in volunteer availability or program needs
• Creative thinking to improve volunteer systems

Collaboration and Teamwork

• Working closely with other staff and departments
• Supporting team goals and sharing information
• Encouraging collaboration among volunteers
• Support FIACC Board with necessary data and report requests

Mission Alignment and Professionalism

• Demonstrating commitment to the organization’s mission
• Acting with integrity, confidentiality, and respect
• Serving as a role model for community service and volunteerism

Technology Proficiency

• Comfortable using email, spreadsheets, databases, and scheduling tools
• Familiar with social media for volunteer outreach

COMPENSATION

• Hourly wage compensation $24.00-$27.00/hour.
• Benefits include paid time off (PTO) policy, holidays, and flexible work schedule.
• Pay will be based on your skills and experience within the pay range identified above.

HOW TO APPLY

For more information about the job opportunity, please contact: cdwadzink@gmail.com

Prepare application, resume and cover letter detailing your interest in the job and alignment with FIACC’s mission, goals and job requirements listed above.

• Via Email: Submit resume, cover letter & supporting documents to: fiavol77@yahoo.com
• Via USPS: submit resume, cover letter & supporting documents to: 
• ATTN: Volunteer Coordinator Position, Faith In Action for Cass County, PO Box 512, Hackensack, MN 56452
• The position will remain open until it is filled.